Following the challenging launch of Microsoft Flight Simulator 2024, the game's head has openly addressed the issues encountered by players. Dive deeper to understand the root causes of these challenges.
Microsoft Flight Simulator 2024 Head Acknowledged Day-One Launch Issues
The much-anticipated release of MSFS 2024 has been marred by numerous bugs, instability, and server problems. In response, Jorg Neumann, the head of Microsoft Flight Simulator, along with Asobo Studio's CEO Sebastian Wloch, took to YouTube to address these concerns directly in a video titled "Developer Launch Day Update."
In this 5-minute video, Neumann and Wloch delved into the reasons behind the game's rocky start and outlined their strategy to rectify the situation. Neumann admitted that while they anticipated high excitement for the game, the actual number of players exceeded their expectations, leading to server overload. "It really has overwhelmed our infrastructure," he confessed.
Wloch further explained the technical side of the issue, stating, "At the very beginning, when players start, they’re basically requesting data from a server, and that server retrieves it from a database." Although the system was tested with 200,000 simulated users, the real-time demand from actual players overwhelmed the database's cache.
MSFS Login Queue and Missing Planes
In an attempt to mitigate these problems, Wloch and his team restarted the services and increased the login queue capacity by five times. Initially, this adjustment seemed to work, but Wloch noted, "It worked well for maybe half an hour and then all of a sudden the cache collapsed again."
The root of the prolonged loading times was identified as the service becoming saturated, leading to repeated restarts and retries. Wloch explained, "That creates extremely long initial loading, which is not supposed to be as long." This saturation also causes the game to hang at 97% during loading, often forcing players to restart.
Additionally, the issue of missing planes, reported by some players, stems from incomplete or blocked content due to server and service failures. Wloch clarified, "That’s totally not normal, and that’s due to the service and server not responding, and this cache being completely overflowed."
MSFS 2024 Struggles with Mostly Negative Steam Feedback
The launch issues have significantly impacted the game's reception on Steam, where it currently holds a Mostly Negative rating. Players have voiced concerns about long login queues and missing in-game content.
Despite these challenges, the development team has been proactive in addressing the problems. As stated on the game's Steam page, "We have solved the issues and are now bringing players in at a steady pace." The team expressed their apologies for the inconvenience and appreciated the patience of their community, promising ongoing updates via social channels, forums, and their website. They concluded with heartfelt thanks for the feedback and support received from players.
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